Mortgages, Lending, Finance – we work with a range of lenders to find you a solution best suited to your needs. We are accredited with ANZ,ASB,BNZ, Westpac, Co-operative Bank , SBS, Heartland Bank, Liberty Financial, Pepper Money, Resimac, Avanti Finance, Bank of China, ASAP, Basecorp, NZCU, CMFL, Heartland Bank, Plus Finance, Southern Cross Partners.
Legendary Mortgages & Insurances generally do not charge clients fees, expenses or any other amount for the financial advice we provide.Based on the nature and scope of the advice or the service we provide if there are any actual fees we will disclose. We will discuss and agree on actual fees is applicable before we proceed.
Our product providers usually pay a commission to Legendary Mortgages &Insurances once a mortgage settled. If we are working with a provider who doesn’t pay a commission we may charge a one-off fee. If this is the case we will discuss with you prior and gain your permission first.
Claw-backs -In the below two circumstances if the lender “claws back” some or all of it’s commission earned by Legendary Mortgages & Insurances you may be charged a one-off fee to cover any income “clawed back” from us:
Our Financial advisers follow the six-step advice process ensuring that our clients interests are our number one priority. Our advisers are salary based, focused on achieving your goals and what’s best for you. Our Financial Advisers have no incentive in prioritising any product providers over another.
We hold our own internal Conflicts of Interest policy and maintain a register of any conflicts of interest, which is regularly reviewed.
We would love to hear from you! If you have any feedback on your experience, please let us know! Contact our Director – Suhanthan Pathmanathan on [email protected] or 0212706617Internal Complaints ProcessIf you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.
Our internal complaints handling process is as follows:
1. We will acknowledge your complaint and let you know how we intend to resolve it. When possible, we will try resolve your complaint immediately.
2. If the complaint is unable to be resolved immediately, we will acknowledge your complaint and may contact you for further information.
3. We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.
4. We will contact you by phone or email, to let you know whether we can resolve your complaint and how we propose to do so.
External Complaints ProcessIf we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Disputes Resolution Scheme. This service will cost you nothing and will help us resolve any complaints.