Our Advisers are:

  • Registered on the FSPR – Financial Services Provider
  • Qualified, completed – New Zealand Certificate in Financial Services (Level 5) V2
  • Experienced with previous careers in Senior roles in the Banking Industry

LICENSING INFORMATION

  • Legendary Financial Services Limited, trading as Legendary Mortgages & Insurances is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.
  • Our FSP Number is 775635.

PRIVACY STATEMENT

Legendary Financial Services Limited is committed to protecting your privacy. This privacy statement. outlines how we collect, store, use and share your personal information. For more information, read our full privacy policy. By submitting your details on this website, you consent to the use of your personal information in accordance with this privacy statement.

NATURE AND SCOPE

We provide legendary advice and service to help you obtain the best possible outcome suited to you. We provide financial advice on:

  • Help obtaining mortgage and finance approvals
  • Guide you through the process of purchasing property
  • Advice on how to best structure your loans to suit you
  • Advice to help you grow financiallyand on the property ladder

MORTGAGE LENDERS

ASB, ANZ, BNZ, Westpac, Arrow Finance, ASAP Finance, Avanti, Bank of China, Basecorp, Bizcap, Funding Partners ( CFML), China Construction Bank, Co-operative Bank, Cressida Capital, DBR, Finbase, First Mortgage Trust, GEM, Heartland Bank, Kiwibank, Liberty, Pallas Capital, Pepper Money, Plus Finance, Prospa, SBS, Southern Cross Partners, TSB, Unity, Vincent Capital, Xceda.

REFERRAL PARTNERS

Legendary Mortgages can also help you with the financial services through our Referral Partners we work with.

  • Fire and General Insurances
  • Life, health and Risk Insurance
  • Asset Finance

We may receive a commission from our referral partners if we give your information and you use their services. How the commission is calculated varies between different referral partners. For more information, please ask our adviser or contact us directly.

List of Referral Partners

Equity Now, Moving Hub, GEM, Lending People, Simplify, XE – Foreign Money Transfer, Tower Insurance, ONA Insurance Brokers and NZ Funds (KiwiSaver)

FEES AND EXPENSES

Legendary Mortgages & Insurances generally do not charge clients fees, expenses or any other amount for the financial advice we provide. Based on the nature and scope of the advice or the service we provide if there are any actual fees we will disclose. We will discuss and agree on actual fees that is applicable before we proceed.

Legendary Mortgages & Insurances may receive commission paid by the product provider as follows:

  • Initial commission – a percentage of the value of your loan balance.
  • Ongoing/Trail commission – a percentage of the value of your outstanding loan amount or premiums.
  • Refix Commission – a one off fee of $150-$ 200 dependant on the lender at the time of refix.

CLAW-BACKS

In the below two circumstances if the lender “claws back” some or all of its commission earned by Legendary Mortgages & Insurances you may be charged a one-off fee to cover any income “clawed back” from us:

  • If you refinance your mortgage directly through a bank or through another mortgage adviser within 27 months of drawdown.
  • If you repay your mortgage in full or partially within 27 months of drawdown.

When assessing the above circumstances Legendary Mortgages & Insurances will assess the situation and will act in a reasonable and fair manner. We will invoice you for this fee and it will have the payable date on the month following the cancellation of your policies. Details of how to make payment will be included on the invoice.

CONFLICTS OF INTEREST

Our Financial advisers follow the six-step advice process ensuring that our clients interests are our number one priority. Our advisers are salary based, focused on achieving your goals and what’s best for you. Our Financial Advisers have no incentive in prioritising any product providers over another.

We hold our own internal Conflicts of Interest policy and maintain a register of any conflicts of interest, which is regularly reviewed.

FEEDBACK, COMPLAINTS HANDLING AND DISPUTE RESOLUTION

We would love to hear from you! If you have any feedback on your experience, please let us know! Contact our Director – Suhanthan Pathmanathan on [email protected] or 0212706617Internal Complaints ProcessIf you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Suhanthan Pathmanathan, who can be reached via email at [email protected] or 021 270 6617. Suhanthan will reply to you within 24 hours.

Our internal complaints handling process is as follows:

1. We will acknowledge your complaint and let you know how we intend to resolve it. When possible, we will try resolve your complaint immediately.
2. If the complaint is unable to be resolved immediately, we will acknowledge your complaint and may contact you for further information.
3. We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.
4. We will contact you by phone or email, to let you know whether we can resolve your complaint and how we propose to do so.

External Complaints ProcessIf we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Disputes Resolution Scheme. This service will cost you nothing and will help us resolve any complaints.

Contact – Financial Disputes Resolution Scheme:
Call: 0508 337 337
Email: [email protected]
Website: www.fdrs.org.nz